Terms and Conditions — Hosting Terms

Last updated: September 23, 2026. These General Terms and Schedules govern WebGee Ltd. service provisioning, account registration, billing, infrastructure obligations, and contractual remedies for UK and international hosting customers.

Introduction & Agreement Structure

These General Terms govern orders placed through www.webgee.com and account registration on the WebGee platform. "We", "us", or "our" means WebGee Ltd., registered in England and Wales.

Specific service terms appear in Schedules referenced herein. By registering or ordering, you accept these General Terms and applicable Schedules. We may amend Terms by posting updates on the Website and emailing customers.

You must be at least 18 years old to register and submit orders.

Key Definitions

AgreementThe binding contract formed upon Order Acceptance for provision of Services.
AccountYour WebGee customer console accessed via "My Account".
ServicesHosting, domains, SSL, email, and related products described in Schedules.
MaterialAll content, software, and data you upload or host via Services.
FeesCharges payable in advance per Order Acceptance and Website pricing.
Business CustomerA customer acting in trade, business, craft, or profession.
ConsumerAn individual acting outside trade, business, craft, or profession.

Precedence: Order Acceptance prevails over General Terms, which prevail over Schedules.

Account Registration

Orders require a registered Account with valid, regularly accessed email not hosted on ordered domains.
You are responsible for username/password confidentiality and all Account activity.
Temporary or third-party email registrations may be closed without notice.
We may reject registrations at our discretion.

Placing Orders & Payment

Orders constitute offers until we issue Order Acceptance. Fees are payable in advance in GBP unless stated otherwise.
Payment via PayPal or Worldpay only. Services activate after cleared funds.
Orders may be canceled before acceptance with refund of prepaid Fees.
Order ChangesContact support promptly for corrections; changes may incur administrative fees.

Provision of Services

We warrant reasonable skill and care, professional delivery, and compliance with applicable law. We do not warrant Services meet every individual requirement.

Availability target

99.9%_uptime // reasonable endeavoursfair_use_policy // applies to unlimited features

"Unlimited" features are subject to Fair Usage Policy and reasonable public-website use.
Services may be unavailable during maintenance; we target 99.9% availability.
We may relocate hosting between internal and third-party infrastructure without prior notice.
VPS/dedicated servers are Internet-accessible; we do not guarantee data security on servers.

Your Obligations

Provide accurate information, cooperate with support, report faults and abuse promptly, and secure credentials.

Material & usage requirements

Material must not infringe IP rights, distribute spam, impose disproportionate load, or contain malware.
No data warehousing, peer-to-peer sharing, CDN participation, or archive storage (.zip, .tar.gz) without authorization.
No Teamspeak/gaming/chatbot-only server usage or trial-code abuse.
You warrant ownership and rights to all Material hosted.

Backups & suspension

Your Backup DutyMaintain regular full backups. Courtesy backups carry no guarantee. Restoration minimum £25 when available.
We may suspend Services impacting other customers (hacks, malware, DDoS, poor code) and require remediation before reinstatement.
We may remove objectionable Material at our discretion.

Support Services

Support is provided via Account ticketing during Business Hours. We use reasonable endeavours to respond but guarantee no specific outcome or timeframe.

Excluded: lost/corrupted Material, backup failures, issues from your breach, website content changes.
Support is included at no extra charge with each Agreement.

Fees & Chargebacks

Fees are invoiced monthly in advance. Unpaid invoices after 14 days may result in cancellation without notice.
Fee increases require 3 days notice; you may cancel if you reject increases.
VATUK VAT applies; EU business customers assess own VAT obligations.
ChargebacksChargebacks against valid invoices are treated as serious breaches. Minimum £250 administrative charge; services may be suspended; restoration £25+ per account after dispute resolution.
RestorationMinimum £25 per restored account; remote hands KVM access £75+VAT on applicable dedicated tiers.

Promotional Pricing, Trials & Account Abuse

Introductory and promotional rates exist so that genuine new customers can try the Services at low risk. They are a one-time concession, not a recurring entitlement, and the following terms apply to every Order placed at a promotional rate.

Eligibility

New Customers OnlyIntroductory pricing is available once per customer, not once per account. "Customer" means the individual or organisation behind the Account, however many Accounts, names, email addresses, domains, or payment methods are used.
One Per 12 MonthsOnly one promotional or introductory term may be claimed per customer, household, or organisation in any 12-month period, across all Services.
VerificationWe may require identity, address, or payment verification before activating an Order at a promotional rate, and may decline to activate it until verification is provided.
Renewal RatePromotional rates apply to the first billing term only. Every subsequent term renews at the standard rate published at the time of renewal.

Circumvention

Opening multiple Accounts, or using alternative names, email addresses, domains, companies, or payment methods, in order to obtain introductory pricing more than once is a material breach of this Agreement.
We may link Accounts we reasonably believe to be controlled by the same customer and apply this policy across all of them.
Our RemediesWhere circumvention is identified we may re-rate the affected Services to the standard rate and invoice the difference, suspend or terminate any or all linked Accounts without refund, and decline future Orders.

Leaving during a promotional term

Discount ClawbackWhere a Service ordered at a promotional rate is cancelled, terminated for breach, or lapses for non-payment before completing three consecutive paid terms at the standard rate, the discount is forfeited and the difference between the promotional rate and the standard rate for the terms already supplied becomes immediately payable.
Promotional discounts have no cash value, are not transferable, and are not refundable.

Non-payment, suspension & grace periods

No PauseSuspension for non-payment does not pause, extend, or otherwise alter the billing term. Fees continue to accrue for the period the Service remains allocated to you.
Extensions Are DiscretionaryAny extension of a payment deadline or grace period is granted at our sole discretion as a one-off courtesy. It is not a right, creates no precedent, and may be refused without reason.
When Extensions Are UnavailableExtensions are not available where the Service is still in its first or promotional term, where an extension has already been granted in the preceding 12 months, or where any linked Account has an outstanding balance.
While In ArrearsWhile an Account has an outstanding balance we may restrict resource allocation, disable outbound email, decline upgrades or additional Services, and withhold free migration assistance and courtesy backup restoration. You retain the ability to export your own content in accordance with our Privacy Policy.

Fair use during promotional and unpaid periods

Promotional, trial, and suspended-but-unpaid Accounts remain fully subject to the Fair Usage Policy.
Consuming resources disproportionate to the Fees paid — including using an introductory or grace period principally to stage, generate, accumulate, or export large volumes of data — is a breach and may result in immediate suspension without notice or refund.

Data Protection

Personal data processing is governed by our Privacy Policy and GDPR Compliance documentation, incorporated into these Terms.

Intellectual Property

WebGee owns IP in Services and allocated IP addresses (non-portable on termination).
You receive a non-exclusive licence to use Services and assigned IPs during the Agreement.
You own Material IP subject to Agreement obligations and grant us a licence to host it.
Third-party software (WHMCS, Blesta, etc.) is licensed under third-party terms; support depends on vendor cooperation.

Ending the Agreement

Consumers: statutory rights apply for faulty services. See Clauses 13–14 for cancellation pathways.
30-Day CancellationCancel within 30 days of Order Acceptance for full refund except domains, SSL, and issued third-party software.
Business customers ending without fault: notice effective end of calendar month; prepaid Fees non-refundable except as required by law.
Contact support or +44 7366 122329 to initiate cancellation.

Termination & Service Problems

We may terminate with 5 Business Days notice (pro-rata refund) or immediately for breach, insolvency, or non-payment after 14-day reminder.
On termination, Material is deleted from servers — maintain backups at all times.
Domain and SSL fees are non-refundable once issued.
Report service problems via Account ticketing. Consumer Rights Act 2015 remedies apply to Consumers.

Limitation of Liability (Consumers)

Consumer statutory rights are unaffected. We do not exclude liability for fraud, death/personal injury from negligence, or non-excludable consumer protections.

We are liable for foreseeable loss from breach or negligence, not indirect or commercial losses. Services are for domestic/private use unless agreed otherwise.

Limitation of Liability (Business Customers)

Business Customers: our aggregate liability is capped at the greater of 110% of Fees paid in the prior 12 months or £4,000. We exclude indirect, consequential, and data-loss damages except where law prohibits.

Notices & Events Outside Control

Notices must be in writing to registered addresses. Events Outside Our Control (strikes, natural disaster, telecom failure, etc.) suspend obligations; either party may cancel after 4 weeks.

Complaints & General Provisions

Complaints: contact Support Services; escalations receive director review within 15 Business Days.
Records retained six years. WebGee Ltd. is GDPR compliant — see footer links.
Agreement governed by English law. Consumers: English courts unless mandatory local jurisdiction applies.
No third-party rights. We may assign; you may not without written consent.