Refund Policy

Cancel an eligible hosting service within 30 days of Order Acceptance and we will refund the hosting fees you prepaid for that service in full. The guarantee is designed to let you evaluate our infrastructure on your own workload, not just on our specifications.

• Window30 calendar days, counted from the date of Order Acceptance — not from the date you first log in or publish a site.
• CoversShared, WordPress, cloud, reseller, email, and server hosting fees billed by WebGee.
• AmountThe hosting fees paid for the cancelled service, less any non-refundable items listed below.
• ScopeThe guarantee applies per service. Cancelling one service does not automatically cancel or refund others on the same account.

Orders cancelled before Order Acceptance are refunded in full, including any prepaid fees, because the service has not yet been provisioned.

The guarantee is available on hosting services billed directly by WebGee to accounts in good standing. The following conditions apply.

• Good StandingThe account must have no unpaid invoices and no open billing disputes at the time of the request.
• Policy ComplianceBreaches of our Terms of Service or Fair Usage Policy waive refund eligibility. Services terminated for abuse are not refunded.
• One Per ServiceThe guarantee may be claimed once per service. Re-ordering a previously refunded service does not restart the window.
• Promotional OrdersServices bought under a promotion are refunded at the amount actually paid, not at list price.

If WebGee terminates a service without fault on your part, you receive a pro-rata refund of the unused prepaid term, regardless of whether the 30-day window has passed.

Some items are paid onward to registries, certificate authorities, or software vendors the moment they are issued, and cannot be reclaimed by us. These are excluded from the guarantee and from any pro-rata calculation.

• Domain NamesRegistrations, renewals, transfers, and redemption or restore fees — non-refundable once submitted to the registry.
• SSL CertificatesNon-refundable once the certificate has been issued by the certificate authority.
• Third-Party LicencesWHMCS, control panel, and other vendor licences are non-refundable once the licence key has been issued.
• Setup & Admin FeesOne-time setup charges and administrative fees.
• Dedicated IP AddressesAllocated IP addresses are non-refundable for the billed term.
• Custom WorkCustom installations, migrations, and engineering work already performed.

Where a refundable service and a non-refundable item were bought on the same invoice, we refund the refundable portion and itemise the deduction on your credit note.

Once the 30-day window closes, hosting services move to the standard cancellation terms in your agreement. You keep the service for the remainder of the term you have already paid for.

• CancellationCancel at any time from the client area. The service runs to the end of the current billing period and is not renewed.
• Prepaid TermsPrepaid fees beyond the guarantee period are non-refundable except where required by law or where WebGee terminates without fault.
• RenewalsRenewal invoices are issued in advance. Cancel before the renewal date to avoid the charge — a renewal already paid does not reopen the guarantee window.
• Upgrades & DowngradesPlan changes are prorated against the remaining term as account credit rather than paid out.

Refund requests are handled by our billing team through the client area so that every request is logged against your account and traceable end to end.

Requests submitted by any other channel are redirected to the client area, and the date of the client-area request is the date used to assess the 30-day window.

Approved refunds are returned to the original payment method. We cannot redirect a refund to a different card, account, or person.

• MethodRefunds are issued through the gateway used for the original payment — PayPal or Worldpay.
• CurrencyRefunds are issued in the currency of the original transaction. Exchange-rate movement between payment and refund is outside our control.
• Gateway TimingOnce we release a refund, the time it takes to appear on your statement is set by your provider, not by WebGee.
• Account CreditWhere you prefer it, we can apply the amount as account credit instead — usually available faster than a gateway refund.

Downtime is remedied through the service credits defined in our Service Level Agreement, not through this refund policy. Credits are calculated against the monthly service cost and applied to your account.

• Separate ProcessSLA credits are claimed under the SLA and follow its own claim window and evidence requirements.
• Not CashService credits are applied to your WebGee account and are not paid out as cash.
• No Double RecoveryAn SLA credit and a money-back refund cannot both be claimed for the same billing period on the same service.

If you believe a charge is wrong, raise it with our billing team first. We would rather correct a genuine billing error than defend it at a payment gateway.

• Contact Us FirstMost disputed charges are resolved within one business day once we can see the invoice you are querying.
• Effect of a ChargebackA chargeback raised without contacting us may result in immediate suspension of the affected services while the dispute is open.
• Recovery CostsFees charged to WebGee by the payment provider in connection with a chargeback may be added to the outstanding balance on your account.

This policy supplements our Terms of Service and Hosting Terms and should be read alongside them. Where a signed enterprise agreement covers the same subject, that agreement takes precedence.

• Statutory RightsNothing in this policy limits any statutory cancellation or refund right you have as a consumer under applicable law.
• ChangesWe may update this policy. The terms that apply to a refund are the terms published on the date of your order.
• Governing TermsDefined terms such as Order Acceptance carry the meaning given to them in our Hosting Terms.

Questions about this policy, or about whether a specific charge is refundable, can be raised with our billing team before you order.