General Inforamtion

Order Acceptance and Terms:

Please be aware that it is now mandatory for all future orders to be created only upon acceptance of our complete terms and conditions and privacy policy. Prior to accepting any orders or creating new accounts, you will be required to read and accept our terms and conditions.

Kindly ensure that you have thoroughly read and accepted our terms and conditions before utilizing any of our services.

Viewing and Updating Profile Information:

Our client area offers a self-service portal where you can update, modify, and view your profile and account data. This portal also allows your customers to update their personal information, including name, email address, postal address, phone number, and other profile-related details.

Your Rights to Erasure (Right to Be Forgotten):

For more information or to initiate a Data Removal Request, please refer to the "Data Removal" option above. Please note that we retain the right to store personal information for all clients who have paid an invoice within the past seven years, as this is required for distribution to HMRC (Her Majesty's Revenue and Customs).

Email Marketing, Status Updates, and General Email Communications:

Please note that we will only contact you for marketing, product updates, or status updates if you have signed up via https://webgee.com/login. By signing up, you have accepted our terms and conditions, which state that communication will be conducted via email using the data stored in your customer profile.

We employ two methods for sending marketing materials, newsletters, and status/product updates:

Tawk: We use Tawk (or similar third-party software) to contact customers regarding status updates, product announcements, or general marketing. Our mailing list is created based on your registration through https://webgee.com/login. Upon registration, you are automatically enrolled in our Marketing List via Gist. If you choose to unsubscribe, you can click the 'unsubscribe' link in the email received. Once unsubscribed, you will no longer receive marketing emails through Gist. Please note that unsubscribing will not affect the system or account-related emails.

WHMCS/Client Portal: We may occasionally contact you via our client area. By using our service, you agree to be contacted through this method. However, you will not receive any general marketing materials. We reserve the right to contact you for status updates and similar purposes.

Data Removal

With the introduction of the new GDPR legislation, clients now have more control over the collection and storage of their data. We value your privacy and trust, which is why we have extended this system to all users, regardless of nationality.

Under the GDPR "right to be forgotten," you have the ability to request the removal of your data. To be eligible for data removal, you must meet the following criteria:

1. You do not currently have any active services with us.
2. You have not made any payments to us within the last 7 years.
3. You are the original account owner.

If you meet all of these criteria, simply click the button below to request the removal of your data:

We will respond to your request within 2 weeks. At that point, we may ask you for proof of identity and answer a few security questions. Once verified, you will be presented with a final confirmation page that you must agree to before your data can be deleted.

If your request is successful, you will not receive a response to your initial request. Instead, you will receive a final automated email confirming that your personal information has been deleted from our databases.

Alternatively, you can raise a ticket to our Support System to directly request data removal using the following format:

Subject: Request for Data Removal

Dear WebGee Limited,

I hereby formally request that all physical or digital personal data be destroyed and purged from your databases.

I understand that this request may take up to 4 weeks to process.

I also confirm that I am an EU citizen, the original account owner and I have not utilized your services in the last 7 years.

Best Regards,

[INSERT NAME HERE]

Data Request

The introduction of the new GDPR legislation grants clients more control over the collection and storage of their data. As a result, you have the right to request your data from us. Requesting your data is a simple process that only takes a few seconds. Please click the button below to proceed:

Please note that for security purposes, we may require additional proof of identity before providing you with the requested data. This is a standard procedure that we occasionally implement.

We will respond to your request within 4 weeks. During this time, we may ask for further proof of identity and answer a few security questions. Once the necessary verification is complete, we will provide you with the requested data in a standard format such as .txt or .PDF, which you can review.

Alternatively, you can request data removal directly by raising a ticket through our Support System using the following format:

Subject: Request for Data Provision

Dear WebGee Limited,

I formally request a copy of all physical or digital personal data to be provided to me in a readable format.

I understand that this request may take up to 4 weeks to process.

I confirm that I am an EU citizen, the original account owner, and I am aware that additional identity checks may be required.

Best Regards,

[INSERT NAME HERE]

Personal Data Storage

The below data is stored for the mandatory 7 years required by HMRC in the event of an account audit: (7-year countdown timer starts when you no longer have any active services and have opted to close your account)

• Full Name
• Full Address
• Email Address
• Phone Number
• Country
• Company Name
• VAT Number
• Order Records
• Invoices
• Transactions (ID’s, amounts, timestamps)

All other data may be stored for 6 months or more before being purged from our databases, this includes, but is not limited to:

• General logging (actions carried out on the control panel)
• Email logs
• Ticket attachments
• Tickets and replies
• API logs
• Abuse reports
• Live chat conversations etc

How is your data stored?

We reserve the right to store the above data in multiple physical locations. These locations may be based in the United Kingdom, or in both the European Union and the United States. These are as follows…

• London, United Kindom
• Germany
• United States

We employ the highest level of encryption for stored passwords, this includes the following:

• CRYPT_BLOWFISH two-way encryption
• Unique SALTS on a per user basis resulting in zero password hash clashing
• High compute time for PASSWORD_BCRYPT/CRYPT_BLOWFISH algorithm